Last updated: May 2026
For account, scan, collection, subscription, or privacy help, email josh@sqwosh.co.uk. Include the email address on your PokeChex account and a short description of the issue.
iOS subscriptions are managed by Apple. In the app, open Profile, then Manage Subscription or Upgrade, and use Restore Purchases or Manage to open Apple subscriptions. Cancellation, refund requests, and billing changes are handled by Apple.
You can delete your account in the app from Profile. Account deletion removes your profile, chats, collection, and related app data from active systems, subject to records we must keep for legal, billing, tax, fraud-prevention, dispute, or security reasons.
PokeChex values are raw estimates and can be affected by card condition, print, set, language, market, and available pricing data. If a scan finds the wrong card or no raw value, try a clearer image and use the match review controls before saving the result.
For access, correction, deletion, export, or privacy questions, email josh@sqwosh.co.uk. You can also review the Privacy Policy.